Browse F.A.Q. Topics
General Questions
Can you store all these printed items, Letterheads, brochures, envelopes for me?
Yes we can warehouse and manage your printed stocks.
Is my job too small – what is the minimum?
No job is too small – we run jobs from 100 to 100,000.
I am a registered charity, can I get cheaper postage rates?
Yes – registered charities qualify for further discounted postage rates. The charity registers with Australia Post and receives a Charity Mail (CM) number to be printed on the mail.
How do I know the mail has been delivered?
Regular mail does not include a delivery confirmation, this service is available with the Express Post service but has a much higher cost. We can however, confirm that it has been sent when it is collected each day from our factory in Belmont.
I want to use my own Australia Post account to pay for the postage.
The postage can be lodged and charged directly to your Australia Post account – you will receive a bill from Australia Post for the postage part only.
How big can a letter be?
The Maximum size for a Letter is 260mmx360mm and 500grams. Any bigger than this and Australia Post consider it a Parcel and the pricing gets more expensive.
What about the security of my data files, can they be used by anyone else?
The data is stored and handled in a secure IT environment. No-one else can access your data except Mailing Solutions programming staff. It is securely archived and can be fully destroyed at your request when the job is completed.
What do I have to print on my envelope – other than the receivers address?
Aust Post guidelines state it must have a Return Address and the Postage Paid box – at the minimum.
Am I eligible for Print Post mail?
If you send more than 100 copies at least 2 times per year you are eligible.
How much can I fit in a Small Letter?
If using a DLX (120×235) Envelope we can machine insert a folded A4 12pp item.
What is the cheapest postage?
Small Letters are the cheapest – sent via Surface Mail makes them even cheaper – Registered Charities get a special price
What data files do you accept?
We can accept data in xcel, csv, text, Access, DAT and many other kinds
